SHIPPING

All shipping costs unless specified otherwise are charged to the customer. Shipping costs are determined by us by calculating the item(s) billable shipping weight (size dimensions of package or shipping weight in accordance with carrier's fee schedule).

All shipping is done via UPS or US Postal Service (USPS) for deliveries Monday through Saturday. You must place your orders before 12 pm  EST (EDST) in order to receive your order on the next day. Orders placed after 12 pm EST (EDST) on Friday, will be processed on the following Monday. A-1 Scuba Diving & Snorkeling Adventures  - A1ScubaGear.com maintains a large inventory of items. In an effort to offer the broadest range of Scuba, Snorkeling and related items to the public we cannot guarantee that all items will at all times be in stock. If an item is not in stock we will promptly advise customer for further directions. If it is essential that an item be received on or before a specific date please indicate same in the comments field in the order Cart, or send us an email. On occasion, if a specified product is not presently in stock or available, we may contact you and advise that a similar product is in stock so that you may chose whether to accept  a substitute, await receipt of the original item from the manufacturer, or to cancel the order.  The standard handling time consists of 7-10 business days.

Typical shipping charges are available in the CART window. If however you are not sure what is the most economical method please check off "Best Way" which is an estimate of usual and customary shipping charges. We will search out the best methods for your order to get to you in the safest and most reliable way  and will adjust the charges to you for actual shipping costs. If we have any question we will contact you once we have your order totaled up with what your shipping choices will be and what the costs are. You may also request us to hold shipment until shipping charges have been confirmed.

International orders are available to many countries outside the continental United States. In certain circumstances we may agree to forward your item(s) to foreign locations and same may ship by, UPS World, BAX Global, US Postal International, and a variety of Sea Freight methods. Most shipments outside the continental United States are shipped USPS. Customer will be charged any and all  additional taxes, tariffs, duty rates, customs charges or other governmental fees and handling charges. There may be weight limitations to certain countries.

Delivery to the shipping carrier constitutes transfer of product from A-1 Scuba Diving & Snorkeling Adventures / A1ScubaGear.com to the customer.  Items can be sent insured at the customer's request and at additional cost. Customer must make a claim with the carrier for any items lost or damaged in transit.

A-1 Scuba Diving is commited to utilizing ecologically sound business practices.  In an effort to reduce waste and go green, we often will re-use boxes and packing material.  Please note that we will continue to package your items safely and securely so that they arrive to you in the same brand new condition you have come to expect from A-1 Scuba Diving.     

RETURNS

If you are not 100% completely satisfied with your products you may return them within 30 days of purchase for a refund or exchange (less costs of shipping & handling) provided they are unused, have not been immersed in water, are in new condition, with original packaging, cards, manuals, etc. There are some exceptions where this return and refund policy does not apply, including the following:

• Custom, Special, and "Pre-Order" Ordered Items
• Most Wetsuits and Drysuits
• Closeout Items
• Used Items
• Books, Videos, or other Training Materials

To return an item, ship it back to us properly packaged with a copy of the original receipt. Once received it will be inspected, restocked and a credit will be issued, usually in the same manner which it was paid for, unless in our sole descretion we believe another method is appropriate, less the shipping and handling charges. Purchaser is responsible for shipping charges for items being exchanged.  Purchaser must contact A-1 Scuba Diving & Snorkeling Adventures for a Return Authorization Number (RA#) prior to returning any item. No refunds or adjustments will be made without a Return Authorization.

DAMAGED SHIPMENTS & INSURANCE

We pack our items carefully so they can survive the method of shipping used. However once the package leaves our door it is out of our care, custody and control. If a package is damaged in transit please notify us, but the responsibility lies with the shipping carrier and you will need to seek remedy from them. We will make every effort to get replacement product to you but financial arrangements will need to be secured with the carrier. We strongly suggest that large or expensive orders be insured for the full retail value of the order. Please indicate this in the comments section on your order and you will be charged according to the carrier's insurance fare rates.

ORDER ERRORS

We strive to ship our orders properly, but occasionally human errors and mistakes do happen. If your order is not as ordered or satisfactory  please let us know and we will do what we can to make it right. If you happen to be one of those rare orders where extra items have been shipped to you we would appreciate you letting us know so we can arrange to get it back from you with our thanks and of course at our cost.

WARRANTY

Authorized Dealer - Full Manufacturers Warranty

A-1 Scuba Diving & Snorkeling Adventures / A1ScubaGear.com is an AUTHORIZED Dealer and Service Center for all of the SCUBA Equipment and Dive Gear we sell. We DO NOT sell "Gray Market" Diving Gear, or gear that has been obtained from a source other than the manufacturer or the manufacturer's authorized distributor. We service all the equipment and Dive Gear we sell. We adhere to all sales, servicing, warranty and ethical requirements and policies mandated by the manufacturers and the diving industry.  This means you can buy with confidence knowing that not only does the A-1 Scuba Diving & Snorkeling Adventures / A1ScubaGear.com staff stand behind the Dive Gear we sell but so do the manufacturers of all the products we sell.

You will receive FULL MANUFACTURER WARRANTIES from the product manufacturers when you purchase your Dive Equipment and Supplies from A-1 Scuba Diving & Snorkeling Adventures / A1ScubaGear.com. (The only exception to this policy would be the sale of used or consignment equipment; however,some of these items may still carry original manufacturer warranty).